How it works

How TechGig actually works.

Five steps from "the printer is on fire" to "the bill is paid". No fluff, no SaaS-speak. If the description below leaves you with questions, the AI deep-dive lower on the page will answer them.

The product tour

Five steps. One bill at the end.

Scroll to step through. Each step is what actually happens, not a sales metaphor.

Step 1
Request
A user reports an issue in plain English - chat, phone, or the customer portal. No ticket templates, no required fields, no jargon.
VPN keeps dropping every 10 min.
Got it. Pulling your session logs...
Step 2
AI triage
The AI classifies the issue, attempts to resolve it for routine work, and dispatches to a tech when it cannot. Our design target is for forty to sixty percent of tickets to end here.
Classifier: VPN / MTU
Confidence: 0.92
Action: push MTU fix
Step 3
Specialist dispatch
For tickets the AI does not close, the ticket routes to the right specialist for the job. No round-robin queue, no whoever-picks-it-up roulette.
Step 4
Resolution
The tech resolves remotely or on-site. Time is tracked, work is logged, parts are quoted before they are ordered. The customer sees every step.
Aaron R.
Senior tier - VPN / Network
4 min
Remote
Logged
Step 5
Settlement
The customer pays per ticket or it draws down their plan. The tech gets paid weekly via Stripe. No 30-day net, no MSP collections cycle.
Customer
plan or $125/credit
Tech
$20–36/credit
Payout
weekly · Stripe

The AI, specifically

What the AI actually does. And what it does not.

We do not lead with the word "AI" in the headline because every SaaS site does that and nobody believes it anymore. Here is what the layer actually handles.

Classification

The AI reads the issue, works out what kind of problem it is, and decides whether it can resolve it safely. When it is not sure, it routes to a human without trying to fix anything first.

Routine-resolution autonomy

For high-confidence routine work - password resets, MFA enrollment, walking a user through reconnecting a printer, pushing a known config - the AI runs the playbook end to end. The user gets a transcript and the ticket closes without a tech ever touching it.

Escalation logic

The AI does not try twice. If a user says "still happening" or the diagnostic fails, the ticket flips to a human queue with the full context the AI gathered. No "let me check that one more thing" stalls.

The marketplace, specifically

How the tech side actually runs.

Marketplaces work or they do not. Here is what keeps this one working at the customer and tech layers.

Routed to the right specialist

Tickets go to a tech who actually does that kind of work. A printer driver issue routes to someone who has fixed plenty of them, not to whoever is geographically nearest.

Availability windows

Techs set their own coverage hours by day, by region, by ticket type. Dispatch respects the window - no "are you sure you cannot grab one more" notifications outside your set hours.

Dispute resolution

If a customer disputes a fix, we review the ticket history. The tech is paid if the work was performed in good faith. We do not chargeback labor because a user changed their mind about scope.

Customer setup

From "tell me more" to "first ticket cleared".

No 90-day onboarding. No "strategic discovery" roadshow. Four steps, designed so you can be live in days.

Discovery call

Twenty minutes on the phone with a platform rep. We confirm headcount, current MSP situation if any, the systems you run, the verticals you serve. No sales pressure, no scripted upsell.

Network and asset inventory

A senior tech walks your office (or VPN in) and inventories the network, endpoints, servers, and SaaS surface. You get the report whether you sign or not.

Plan or credit pack selection

Based on the inventory and your ticket history, we recommend a monthly plan or a credit pack size. You can also stay on pay-per-ticket and never sign anything monthly.

Day-1 readiness

Portal account provisioned, AI chat ready in your customer portal, your team invited. First ticket on day one.

You read the whole thing. Now use it.

Pick the side of the marketplace you live on.

Start with a plan Apply as a tech

Try the AI free - no credit card. Human help is pay-per-fix, no contracts.