Mental health IT
Your client is opening up. The video should not freeze.
TechGig builds and maintains the IT stack mental health practices actually use. SimplePractice or TherapyNotes for the schedule, HIPAA-compliant video that holds the session, and a BAA portfolio that survives an OCR letter. Solo therapist or 30-clinician group, the work is the same shape.
What we hear every week
The IT problems that interrupt the work.
None of these are theoretical. They are the failure modes we built the platform around, drawn from how therapy practices actually run.
Dropped video sessions mid-appointment
Telehealth that holds for 23 minutes then disconnects on the hour. Usually a router QoS issue or a Zoom-vs-EHR-video mismatch, almost never the internet you blamed.
Can not access SimplePractice notes from home office
Working from the home office should not mean choosing between writing the note tonight or doing it again in the morning. Secure remote access fixes it once.
Practice expanded, BAA portfolio nobody updated
You added a billing service, a new transcription tool, and an analytics dashboard. Each one touches PHI. None of them are on the BAA register.
Patient portal locked, no one to reset
It is 4:55 on a Friday. The portal will not let your patient confirm tomorrow appointment. EHR vendor support is a 90-minute hold.
Insurance superbill will not generate
Billing block on a Wednesday. The PDF generator silently fails on certain CPT codes after the last update and your front desk has been re-keying claims by hand.
Secure messaging required after hours
A client texted personal health information to your cell. Now you need a documented, encrypted channel and a written policy on how to handle it.
Foundation bundle
The setup mental health practices need on day one.
The top rung of our assessment ladder: a scoped, fixed-price engagement that builds the operational and compliance floor a therapy practice runs on, done for you in one pass by a tech with mental-health vertical experience. Prefer to start smaller? A baseline assessment and remediation roadmap get you there in steps. After this, ongoing work runs on a regular plan or per-ticket.
28 credits, one-time engagement
What is included
- Practice management software install (SimplePractice, TherapyNotes, Jane, or TheraNest)
- HIPAA-compliant videoconferencing setup with bandwidth and codec validation
- BAA portfolio audit and missing-BAA chase across every PHI-touching vendor
- 42 CFR Part 2 awareness assessment if you handle substance-use records
- Secure home-office access (VPN or Zero Trust Network Access)
- Backup configuration plus state-specific record retention check
- 3 training sessions for clinicians and front desk
- Documentation handoff: network diagram, vendor list, recovery runbook
The lower price is Standard-tier delivery; the higher is Specialist-tier. We confirm the right fit and the exact number on the scoping call.
After the bundle
Ongoing work, billed the way you want.
Most practices roll into the Starter or Growth plan once the foundation is in place. A few stay on pure pay-per-ticket. Either way, the same vetted techs handle the recurring work.
Monthly compliance touchpoints
BAA refresh, workforce training reminders, portal access review, encryption verification on new devices. The cadence work that keeps the binder current.
Telehealth and EHR support
Pre-session connectivity checks on request, EHR upgrade testing in a staging window, vendor-side ticket coordination so you do not babysit support tickets.
Multi-clinician dispatch
New clinician onboarding (laptop, EHR access, BAA on the device, secure messaging set up) inside a single ticket instead of five.
Why TechGig
A national tech bench that already knows your stack.
Most MSPs treat therapy practices as a generic small business with a HIPAA add-on. We do not. The platform tags techs by vertical experience so the person assigned to your ticket has already worked SimplePractice or TherapyNotes or Jane.
See plans and per-ticket pricing- 01
Vertical-tagged dispatch
A SimplePractice ticket goes to a tech who knows SimplePractice. Not the next name in a generic queue.
- 02
AI that knows EHR workflows
Our AI support layer is built for the routine work of the major mental-health EHRs: superbill regeneration, portal resets, video-config tweaks. Its design target is resolving those before a human is ever dispatched.
- 03
No per-clinician fees
MSPs price per seat, so the bill grows with every clinician you add before a single ticket is worked. We do not bill that way. Plan or per-ticket, the count of clinicians is irrelevant.
Compliance FAQ
Questions therapy practices ask before they switch.
Plain answers. If "it depends" is the real answer, we tell you what it depends on.
Start with an assessment.
A baseline assessment tells you exactly what your practice needs and what it does not. Climb from there: gap assessment, remediation roadmap, or the done-for-you foundation bundle. If your current setup is already in shape, we say so.
Start with free AI chat, no credit card. Plans have no contracts and cancel anytime. Bundles are one-time and fixed-price.
Healthcare organizations review and accept our Business Associate Agreement in the app before purchasing services. Read the BAA.