Physical therapy IT
Therapy happens on the gym floor. Your IT has to be there too.
TechGig builds and maintains the IT stack a working PT clinic actually depends on. WebPT or Clinicient or Jane App for documentation, iPads that hold a signal across the gym floor, Wi-Fi that does not drop in the far corner, and a HIPAA program that respects the 8-minute rule on the documentation side. Solo clinic or 6-location group, the work is the same shape.
What we hear every week
The IT problems that interrupt the session.
None of these are hypothetical. They are the failure modes we built the platform around, drawn from how working PT clinics actually run.
Wi-Fi drops at the far end of the gym floor
You added two more access points and it is still patchy near the parallel bars. Usually a channel and AP-placement problem, sometimes a coverage gap nobody mapped. A heatmap tells you which.
iPad locked at the front desk while the patient is checking out
Your front desk needs the iPad now and it is somewhere in the gym with a therapist who walked away. Without MDM you cannot remote-lock, locate, or push a config change in real time.
WebPT will not sync from the gym-floor iPad
The session note saved locally because the iPad lost Wi-Fi during charting. Now it conflicts with what the therapist wrote at the desk and the merge is on you.
8-minute rule documentation incomplete, claim denied
Medicare requires CPT time documentation in 15-minute units governed by the 8-minute rule. The therapist charted a code without the time-in-service field. The denial letter arrived three weeks later.
Lost iPad in the parking lot
It has PHI on it. Without MDM, you have to assume disclosure and start a breach review. With MDM, you wipe it in 90 seconds and document the event.
Patient will not fill out intake on the dropped tablet
A patient drops the intake iPad, the digitizer cracks, and the rest of the day everyone is asking the front desk for paper. Sanitization, replacement, and reissue should be a documented workflow.
Foundation bundle
The setup a PT clinic needs on day one.
The top rung of our assessment ladder: a scoped, fixed-price engagement that gets the gym floor wired and the iPad fleet locked down, done for you in one pass by a tech with PT vertical experience. Prefer to start smaller? A baseline assessment and remediation roadmap get you there in steps. After this, ongoing work runs on a regular plan or per-ticket.
27 credits, one-time engagement
What is included
- Practice management software install (WebPT, Clinicient, Jane App, or Prompt)
- iPad fleet MDM setup (Jamf, Mosyle, or Apple Business Manager)
- Wi-Fi heatmap audit plus access-point placement and channel optimization
- HIPAA Security Risk Analysis plus BAA portfolio across every PHI-touching vendor
- Network segmentation with clinical iPads on a segmented VLAN
- Backup configuration plus Medicare-billing-friendly record retention
- Tablet sanitization and reissue workflow documentation
- 3 training sessions for clinicians and front desk
- Documentation handoff: network diagram, vendor list, recovery runbook
The lower price is Standard-tier delivery; the higher is Specialist-tier. We confirm the right fit and the exact number on the scoping call.
After the bundle
Ongoing work, billed the way you want.
Most PT clinics roll into the Starter or Growth plan once the foundation is in place. A few stay on pure pay-per-ticket. Either way, the same vetted techs handle the recurring work.
Wi-Fi and AP support
When an access point fails or coverage degrades, the ticket routes to a tech who has worked gym-floor Wi-Fi before. Heatmap refreshes can be scoped any time the floor plan changes.
iPad fleet lifecycle
New device enrollment, lost-device wipes, app updates, and the quarterly audit that catches the iPad nobody returned when a therapist left. AI handles the routine enrollment and update tickets.
Multi-clinic dispatch coordination
If you run more than one clinic, dispatch coordinates across locations so the right tech goes to the right gym floor without you playing project manager.
Why TechGig
A national tech bench that already knows your stack.
Most MSPs do not know what a PT clinic looks like. They size it like a 10-person office. The gym floor is not an office. The iPads are not laptops. The Wi-Fi spec is not the same.
See plans and per-ticket pricing- 01
Vertical-tagged dispatch
A WebPT or Clinicient or Jane App or Prompt ticket goes to a tech who knows that exact platform. Not the next name in a generic queue.
- 02
AI that knows the gym-floor stack
Our AI support layer is built for the routine failure modes of the major PT documentation platforms and iPad MDM tools. Its design target is resolving the enrollment, sync, and reset tickets before a human is ever dispatched.
- 03
No per-clinician fees
MSPs price per seat, so the bill grows with every therapist you add before a single ticket is worked. We do not bill that way. Plan or per-ticket, the clinician count is irrelevant.
Compliance FAQ
Questions PT clinics ask before they switch.
Plain answers. If "it depends" is the real answer, we tell you what it depends on.
Start with an assessment.
A baseline assessment tells you exactly what your clinic IT needs. If the Wi-Fi is already healthy, the iPads already managed, the BAAs already on file, we say so. Climb from there: gap assessment, remediation roadmap, or the done-for-you foundation bundle.
Start with free AI chat, no credit card. Plans have no contracts and cancel anytime. Bundles are one-time and fixed-price.
Healthcare organizations review and accept our Business Associate Agreement in the app before purchasing services. Read the BAA.