Pricing

Pricing that scales with how broken your stuff is.

Pay per ticket when things break. Pick a plan when they break a lot. Quote a project when you want it done right the first time. No per-seat tax, no contracts, no minimum spend.

The plans

Pick a tier. Or don't - pay per ticket below.

Every plan includes unlimited AI chat, real-time ticket tracking, and a 2-hour dispatch target during business hours. The difference is how many human tech credits come with it.

Starter

For solo operators and 1-5 employee shops

$399/mo

Billed monthly. Cancel anytime.

  • 5 tech credits per month
  • Unlimited AI chat - credits are only spent when a human resolves
  • Remote and on-site dispatch (2-hour dispatch target)
  • Overage credits at $115 each
  • Up to 3 unused credits roll over
  • Cancel anytime. No contract.
Start with Starter
Most Popular

Growth

For growing teams, 5-25 employees

$749/mo

Billed monthly. Cancel anytime.

  • 10 tech credits per month
  • Works out to $74.90 per credit at full use
  • Usage analytics dashboard
  • Overage credits at $105 each
  • Up to 5 unused credits roll over
  • Cancel anytime. No contract.
Start with Growth

Professional

For 25-75 employees, multi-site

$1,399/mo

Billed monthly. Cancel anytime.

  • 20 tech credits per month
  • Works out to $69.95 per credit at full use
  • Overage credits at $95 each
  • Up to 8 unused credits roll over
  • Multi-site dispatch coordination
  • Cancel anytime. No contract.
Start with Professional

Enterprise

75+ employees, custom requirements

$2,499/mo

Billed monthly. Cancel anytime.

  • 40 tech credits per month
  • Works out to $62.48 per credit at full use
  • Overage credits at $85 each - the lowest rate
  • Up to 20 unused credits roll over
  • Multi-site dispatch coordination
  • Cancel anytime. No contract.
Start with Enterprise

Prices in USD, billed monthly. Any ticket can add the Specialist or Priority service option for a 1.5x credit multiplier (2x combined), shown before you approve the work.

No plan, no problem

Or just pay per ticket.

Credits are $125 each, and simple issues typically run 1 to 2 credits. No subscription, no minimums, no contract - you see the credit cost before approving the work. If AI resolves the issue before a tech is dispatched, it costs nothing.

Standard

1.0x

credit multiplier

Most issues. AI works the case first; a tech finishes it.

  • Password reset, MFA setup
  • Software install, email config
  • Printer not printing

Specialist

1.5x

credit multiplier

A specialist tech for vertical or multi-system work.

  • VPN or firewall misconfig
  • Practice-management software
  • Data restore from backup

Priority

1.5x

credit multiplier

Front of the dispatch queue when it cannot wait.

  • Point-of-sale down mid-shift
  • Presentation laptop dead at 9 a.m.
  • Wi-Fi out across the office

Priority + Specialist

2.0x

credit multiplier

Both options together: a specialist, moved to the front.

  • Practice software down during clinic hours
  • Server outage blocking the whole team
  • Suspected security incident

Service options multiply the ticket's credit count, rounded up - a 1-credit issue at Specialist uses 2 credits.

Credit packs: 5 for $450, 10 for $800, 20 for $1,400. Subscribers save 10 percent on multi-credit packs. Pack credits expire 12 months after purchase.

Beyond break/fix

Break/fix gets you in the door. It is not all we do.

TechGig is a platform, not a help desk. The same vetted techs who fix your VPN can also rearchitect your network, lead your M365 migration, or stand up a full security stack for a fixed quote. Three engagement models, one bench of people.

Break/fix tickets

The thing you came here for.

Pricing model

Per ticket, or included in a monthly plan.

  • Password reset and MFA enrollment
  • VPN drops, printer trouble, Wi-Fi dead zones
  • Software install, license activation, mail config
  • New employee laptop setup

Consulting engagements

A senior tech or architect, scoped to your problem.

Pricing model

Quote-only. Scoped in an NDA-protected consultation.

  • Network design review before a buildout
  • Security posture audit and remediation plan
  • Vendor evaluation (M365 vs. Google, RMM picks, MDR)
  • M&A IT integration planning

Milestone-priced projects

Fixed quote. Fixed scope. No surprise hours.

Pricing model

Quote-only. Priced per project after scoping.

  • M365 or Google Workspace migration
  • New office buildout, wired and Wi-Fi
  • Server or NAS replacement
  • Full security stack rollout: EDR, MDR, ZTNA
Request a quote

Consults and projects are quoted per engagement, in the app. Every scoping conversation is covered by an NDA.

The honest comparison

TechGig vs. the MSP you have now.

The TechGig model measured against the traditional MSP retainer model - no cherry-picked competitor numbers, and no strawman. The wedge is per-seat fees, long-term contracts, and pricing opacity.

Pricing model

TechGig
Flat plans from $399/mo, or $125 per credit
MSP
Per-seat retainer, negotiated per contract

Per-seat fees

TechGig
MSP
Priced per seat, per month

Contract length

TechGig
None. Month-to-month.
MSP
Multi-year terms, auto-renewing

Setup / onboarding fee

TechGig
$0
MSP
Commonly charged up front

First response

TechGig
AI: instant. Tech: 2-hour dispatch target.
MSP
Ticket queue during business hours

AI-handled tickets

TechGig
Free AI resolution first - 40-60% design target
MSP
Not offered

Project work

TechGig
Fixed-price quote, separate from plan
MSP
Hourly or block-of-hours, billed against retainer

Front door

TechGig
Chat. No phone queue.
MSP
Phone queue or shared inbox

Account manager

TechGig
Not offered - the platform is self-serve
MSP
Yes, vCIO usually included

Pricing transparency

TechGig
Credit cost shown before work begins
MSP
Quoted, then reconciled at month-end

FAQ

Things people ask before they switch.

Short answers, no hedging. If we cannot answer something here, we will answer it on the scoping call - on the record.

Stop renting capacity. Start paying for outcomes.

One contact form. We will tell you straight whether a plan or per-ticket makes more sense for the way your team actually breaks things.

Start with a planPay per ticket

AI chat is free with no credit card. A payment method is only needed before a tech is dispatched. No contract - cancel anytime.