Question 1

Can I switch between pay-per-ticket and a plan later?

Accepted Answer

Yes, either direction, any time. Move to a plan when you start using us monthly. Drop back to per-ticket if a quiet quarter makes the plan feel wasteful. We do not penalize the switch and we do not require a sales call to do it - it is a dashboard toggle.

Question 2

What happens to my credits if I cancel?

Accepted Answer

Credits bought in a pack expire 12 months after purchase, and cancelling a plan does not delete them - they stay on your account until that expiry date. Credits included in a monthly plan roll over up to the cap for each tier (3 on Starter, 5 on Growth, 10 on Professional, 20 on Enterprise); when you cancel, the plan runs to the end of the billing cycle and unused plan credits end with it.

Question 3

Is there really no contract?

Accepted Answer

Correct. Month-to-month, cancel anytime from the dashboard, no cancellation fee, no exit interview. The plan runs to the end of the current billing cycle and stops. If MSPs taught us anything, it is that customers stay because the product is working, not because legal is holding them hostage.

Question 4

What is NOT included in a plan?

Accepted Answer

Hardware (laptops, switches, firewalls, you buy them). Third-party software licenses (M365, Adobe, etc.). Milestone-priced projects above ticket scope - those are quoted separately. When the AI detects elevated or critical urgency on a ticket, a Priority service option appears that moves it to the front of the dispatch queue for a 1.5x credit multiplier. We show every credit cost before you approve the work, so nothing surprises you on the invoice.

Question 5

How fast do you respond?

Accepted Answer

AI responds instantly - that is the chat in the corner. For human techs, our dispatch target is under two hours during business hours. That is a design target, not a contractual guarantee: dispatch is automated, so tickets are matched as soon as a qualified tech accepts, not when a manager gets around to assigning one.

Question 6

Can I use TechGig if I already have an MSP?

Accepted Answer

Yes. Nothing about TechGig requires replacing your MSP on day one - run it as overflow capacity or for project work the MSP cannot scope. When you decide the retainer is not earning its keep, you have somewhere to land.

Question 7

Do you support HIPAA, PCI, SOC 2, and other compliance frameworks?

Accepted Answer

Yes, with an important distinction. For HIPAA-covered entities we sign BAAs directly in the app before work begins. The platform encrypts data in transit and at rest, our security program is CISSP-led, and every tech is background-checked through Checkr. SOC 2, PCI, and HIPAA readiness are prep services we sell - we get your business ready for its audit - not certifications TechGig holds itself. For compliance-heavy environments like FINRA or CJIS, talk to us first and we will tell you honestly if we are the right fit.

Question 8

Are the technicians vetted?

Accepted Answer

Every tech passes a background check through Checkr and signs an independent contractor agreement before they can take a ticket. The platform tier system tracks completed jobs and ratings, and you see the tech profile - tier, jobs completed, average rating - before they touch your ticket.

	TechGig Flat rate, no contract	Traditional MSP The retainer model
Pricing model	Flat plans from $399/mo, or $125 per credit	Per-seat retainer, negotiated per contract
Per-seat fees		Priced per seat, per month
Contract length	None. Month-to-month.	Multi-year terms, auto-renewing
Setup / onboarding fee	$0	Commonly charged up front
First response	AI: instant. Tech: 2-hour dispatch target.	Ticket queue during business hours
AI-handled tickets	Free AI resolution first - 40-60% design target	Not offered
Project work	Fixed-price quote, separate from plan	Hourly or block-of-hours, billed against retainer
Front door	Chat. No phone queue.	Phone queue or shared inbox
Account manager	Not offered - the platform is self-serve	Yes, vCIO usually included
Pricing transparency	Credit cost shown before work begins	Quoted, then reconciled at month-end

Pricing that scales with how broken your stuff is.

Pick a tier. Or don't - pay per ticket below.

Starter

Growth

Professional

Enterprise

Or just pay per ticket.

Break/fix gets you in the door. It is not all we do.

Break/fix tickets

Consulting engagements

Milestone-priced projects

TechGig vs. the MSP you have now.

Things people ask before they switch.

Stop renting capacity. Start paying for outcomes.