AI readiness and governance
Simulated demoAI Readiness Assessment
A 14-person dental practice (invented for this example)
Establishes where regulated data lives, which AI tools can reach it, which vendors will sign an agreement, and what the written policy needs to say.
Executive summary
The practice runs on a well-maintained system of record, and the day-to-day security posture around it is better than average for its size. The exposure is entirely on the AI side, and it is recent. Two staff have been using a consumer AI tool on personal accounts to draft patient correspondence, on a plan tier that cannot carry a business associate agreement at any price. That is the finding to act on first, and it is not fixable by asking the vendor.
The rest of the roadmap is ordinary hygiene that the AI exposure has made urgent: there is no written data inventory, mailboxes are being used as a document store, and multi-factor authentication is enforced on email but not on the practice management system. None of it is unusual. All of it would be asked about by an insurer.
- Findings
- 9
- Critical
- 2
- High
- 4
- Est. hours
- 79
What we found
Ordered by risk, most urgent first.
01Staff are using AI tools on personal accounts
criticalShadow AI discovery
Work is being done in accounts the organization does not control. There is no admin visibility, no retention setting, no agreement, and no way to revoke access when the person leaves.
What fixes it
- Move AI use onto organization accounts: Provision the approved tools under the tenant, then block the personal-account path so the data stops leaving through it.
- Draft an acceptable use policy for this organization: Name the systems, name the data, and say plainly what may and may not go into an AI tool. Written to be handed to staff, not filed.
02AI tools are on a tier that cannot carry an agreement
criticalVendor agreements
The tools in use are on free or personal plans. No agreement is available at that tier at any price, so this cannot be resolved by asking the vendor.
What fixes it
- Replace tools that cannot be brought under an agreement: Some vendors will not sign at any tier. Select a replacement that will, migrate the workflow, and retire the original.
- Move AI use onto organization accounts: Provision the approved tools under the tenant, then block the personal-account path so the data stops leaving through it.
03There is no written inventory of where sensitive data lives
highData inventory
Nobody can currently describe, on paper, where patient records are held. Every other control in this report depends on that list, and an insurer or auditor asks for it first.
What fixes it
- Build a written data inventory: Produce one document listing every system and location holding sensitive records, who owns each, and what regime applies to it.
04Sensitive records are accumulating in mailboxes
highData inventory
Mailboxes are holding patient records as attachments. A mailbox has no retention control, no access review, and is the most commonly compromised store in an organization this size.
What fixes it
- Give clients a way to send documents that is not email: Stand up secure file exchange in the tenant you already pay for, and retire the mailbox as a document store.
- Define a retention and deletion schedule: Decide what is kept, for how long, and what deletes it. Then configure the systems to do it rather than relying on someone remembering.
05Working copies exist outside the system of record
highData inventory
Staff keep local copies of patient records to get their work done. These copies are outside every control applied to the primary system, and they are the copies that reach an AI tool.
What fixes it
- Control sensitive data on endpoints: Encrypt the devices, restrict removable media, and remove the local copies that the current workflow keeps producing.
06Multi-factor authentication has gaps
highIdentity and access
Some systems in scope are still reachable with a password alone. Partial enforcement is generally reported as full enforcement on a questionnaire, which is the actual risk.
What fixes it
- Enforce multi-factor authentication everywhere in scope: Make it a tenant requirement rather than a user option, and include the AI tools in the scope, not only email.
07Subprocessors behind the AI vendors have not been reviewed
mediumVendor agreements
A covered vendor can still route data to a model provider that is not covered. The chain has not been followed past the first link.
What fixes it
- Review the agreement position for every tool: Establish, per tool, whether an agreement exists, whether the tier supports one, and who the subprocessors are underneath it.
08The training setting is believed correct but was never verified
mediumTenant configuration
The setting is assumed to be off because someone remembers changing it. Nothing records what it was set to, or on which plan.
What fixes it
- Verify the privacy settings rather than assume them: Open the console on the plan actually being paid for, confirm the setting, and keep the screenshot.
09Data residency requirements have not been checked
lowVendor agreements
No one has confirmed where the vendor processes the data against any residency obligation the organization carries.
What fixes it
- Review the agreement position for every tool: Establish, per tool, whether an agreement exists, whether the tier supports one, and who the subprocessors are underneath it.
The roadmap
Every fix above, de-duplicated and ordered by risk then by effort. Work it top to bottom. 1 of 10 can be done in-house without us.
01Enforce multi-factor authentication everywhere in scope
criticalMake it a tenant requirement rather than a user option, and include the AI tools in the scope, not only email.
Standard6 hoursWe can do this for you
02Move AI use onto organization accounts
criticalProvision the approved tools under the tenant, then block the personal-account path so the data stops leaving through it.
Standard8 hoursWe can do this for you
03Replace tools that cannot be brought under an agreement
criticalSome vendors will not sign at any tier. Select a replacement that will, migrate the workflow, and retire the original.
Project20 hoursWe can do this for you
04Review the agreement position for every tool
highEstablish, per tool, whether an agreement exists, whether the tier supports one, and who the subprocessors are underneath it.
Quick win3 hoursWe can do this for you
05Draft an acceptable use policy for this organization
highName the systems, name the data, and say plainly what may and may not go into an AI tool. Written to be handed to staff, not filed.
Standard6 hoursWe can do this for you
06Give clients a way to send documents that is not email
highStand up secure file exchange in the tenant you already pay for, and retire the mailbox as a document store.
Standard6 hoursWe can do this for you
07Build a written data inventory
highProduce one document listing every system and location holding sensitive records, who owns each, and what regime applies to it.
Standard8 hoursWe can do this for you
08Control sensitive data on endpoints
highEncrypt the devices, restrict removable media, and remove the local copies that the current workflow keeps producing.
Project16 hoursWe can do this for you
09Verify the privacy settings rather than assume them
mediumOpen the console on the plan actually being paid for, confirm the setting, and keep the screenshot.
Quick win2 hoursYour team can do this
10Define a retention and deletion schedule
mediumDecide what is kept, for how long, and what deletes it. Then configure the systems to do it rather than relying on someone remembering.
Standard4 hoursWe can do this for you
How we can help
The engagements that cover the roadmap above, priced in credits. In the real report these are buttons: anyone on the account can start one without leaving the document.
- 12 credits
Identity & Access Hardening
MFA enforcement, single sign-on where it fits, offboarding, and a repeatable access review.
- 20 credits
AI Tools Deployment
Approved tools provisioned under your tenant, configured deliberately, with the personal-account path closed.
- 15 credits
Written Security Program
The policy set, the rollout to staff, and the evidence trail an auditor or insurer asks for.
- 15 credits
Microsoft 365 Migration
Secure file exchange and mail moved onto the tenant you already pay for.
- 12 credits
Security & Compliance Audit
The full control review behind the data inventory, one regime at a time.
- 20 credits
Full Infrastructure Audit
Endpoints, network and servers inspected end to end, with the findings written down.